Booking and Cancellation Policy

Cancellation & Rescheduling Policy

At Truck Xperience Driver Training, we understand that circumstances can change. However, to ensure fairness to all students and to maintain our training schedule, we ask that you observe the following cancellation policy.

• The training course is to be paid in full at least 4 days before commencement of the training, unless prior arrangements have been made.
• If a cancellation is made with more than 4 days notice, a full refund will be given, less an administration fee of $100.
• If a cancellation is made with less than 4 working days notice, a 50% refund will be given.
• Moving or rescheduling a booking with less than 4 days notice is deemed a cancellation.
• If a course is started and not completed or the gearbox type is changed, the applicable course fee still applies.

Exceptional Circumstances

We understand that genuine emergencies occur. If you need to cancel due to illness, family emergency, or other exceptional circumstances, please contact us directly and we will do our best to accommodate your situation.

How to Cancel or Reschedule

Please contact Steve or Liz directly to cancel or reschedule your booking:

• Phone: 0401 731 178
• Email: info@truckxperience.com.au